The woman called me on Thursday. She wanted to schedule a meeting for the next afternoon, the Friday before Christmas.
I was super-busy and didn’t really have the time to spare, but—in the spirit of the season—I said, “Sure, I can meet tomorrow at 2:00.”
The next day, the woman was running late. She called me with updates, “Should be there in about 15 minutes.”
I didn’t want updates. I wanted to meet, finish up some work, and get on home.
At 3:15, there was another update. She’d made it to my building.
And then … she got lost … inside my building. (Okay, it is a big building.)
She finally showed up at my office about 3:45 … almost 2 hours late!
I was annoyed.
I’m sure it showed on my face, but I said, “No problem,” and we settled in for the business at hand.
Our time together was short, and we sprinkled it with a little bit of small talk. The woman had flown in from California to meet with several people in the area. Her schedule, like mine, was fully-packed.
As we closed things out, I continued the small talk, not really thinking much about what I was saying. “So are you going to make it back home in time for the holidays?”
She shook her head, “No, I’m working through the holidays, right here in DC.” She added that she’d probably be writing reports on Christmas Day.
And right then, right at that very moment …
I didn’t feel annoyed anymore.